Overview
as of November 2022
issued instantly and in real-time, with as many as 10,000 policies a day.Customers can get insured in as fast as 3 minutes with over 6 products to choose from in the GCash GInsure Marketplace.
paid out for Dengue, COVID-19, accidents, hospital bills, and even death.Customers get their claims paid out in as fast as 5 minutes, and benefits range from Php 500 to Php 5 million.
in Trustpilot, with 4.8 out of 5 stars from over 2,400+ verified reviews of happy and satisfied customers.
View reviews
Industry Challenge
Solving these gaps
To reach the right people, Singlife Philippines built a portable, full-service insurance microsite to distribute meaningful insurance products fast. This makes insurance accessible through partnerships with digital platforms.
Customers can purchase in 5 minutes and get their policy instantly.
Customers can cancel within 15 days and get a refund right away.
First and only to cover the After Sales insurance transactions.
Manage and Claims are all in once place: customers receive payouts in the same account.
Products
Get money in case you're unable to work due to disability or death
Get money to pay for hospitalization & medical expenses
Grow and protect your money while setting aside for your future expenses
user experience
When we are unsure about decisions, we do usability tests to make better informed decisions.
We've established that small changes have a big impact, so we often find experiences we can experiment on and measure.
Getting better UX support means making it effortless to do activities within the team.
user experience
user experience
user experience
Problem
One problem that stood out is our top of funnel conversions. Of those who land on our product page for Cash for Income Loss, only 25-32% proceed to Get a Quote. 3 out 5 people people just leave after viewing the page for a few seconds.
It's here that we agreed how the product page looks more like a manual rather than a sales offer. Potential customers may click on a banner ad leading them here, but they eventually lose interest in the product's proposition and what it can mean for them right away.
The card sections contained too much information.
The information on said cards were overwhelming.
Navigating within the cards were not as efficient.
How might we make a complex thing way more simple without losing the intended message? How should we redesign the page in a way that rigorously simplifies it?
We have to remember that insurance is essentially a contract, and contracts intimidate people. Showing them lengthy sentences without breaking them down appropriately, no matter how visually appealing, is still a wall of text. It's still difficult to absorb, and much more challenging to remember.
SIM will be embedded in the partner's platform through an entry point
By clicking the entry point, customers are taken to our microsite without leaving the partner's platform
Customers can learn more about the product on SIM
SIM pulls customer's verified personal data from the partner and use it for policy issuance. They don't need to fill out details again.
Customers can get a personalized quote and buy a plan in just a few clicks.
When customers are ready to pay, we'll take them back to the partner's payment service where they can use their wallet/account to pay for premiums.
Once payment is successful, the policy will be issued instantly. Customers will receive a welcome email and SMS in a matter of seconds!
Customers will also be able to view and manage their policies through the partner's platform - including cancellation and filing a claim 24/7.
Refunds and benefit payouts will be credited to the partner's wallet or account, rounding up a full-circle digital experience!
IMPACT
Clicks for Get a Quote now jumped from 34% to 42%. That's a 25% increase from the previous experience.
Links and References
UI/UX Design Team includes King Zeus Villarante, Flerizza Dai Sanidad, Sarah Javier, Patrisha Paredes, Mai Crespo, Franz Panlilio, Kyra Fae Manzanares
Singlife Philippines delivers on its promises: meaningful insurance that fits your budget
Why Singlife’s Cash for Income Loss is a must-have for every breadwinner
Brand & Business: Singlife Philippines gets 4.6/5 stars from Trustpilot
Singlife launches a better way to fund your child’s ambitions
